Please provide the required information below. If you checked out as a guest, simply enter your details to proceed. If you have an account, please log in to initiate a return for your order. If you see fields for Order Number, Zip Code, and Email, it means you are not logged in. Please log in and revisit this page to continue the return process.
Order | Date Completed | Status | Products | Total Amount | Actions |
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Instructions on Returning a Product
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Verify Eligibility – Ensure your return meets the following criteria:
- The return is initiated within 60 days of purchase.
- The item is unopened and unused (special order items are non-returnable).
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Prepare Your Return – Securely package the item in its original packaging, including all accessories and documentation.
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Initiate the Return –
- If you have an account, log in to process the return.
- Guest checkout customers can enter their Order Number, Zip Code, and Email to proceed.
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View Your Order – Click the Action button to access your order details.
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Select Items for Return – On the next page:
- Choose the quantity of items you wish to return.
- Each item will indicate whether it is returnable.
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Acknowledge Return Policies – Read and agree to the return policies, then proceed with the return request.
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Retrieve Your Return Label –
- The next page will display your return number and provide an option to print UPS labels.
- Click the button to generate your labels.
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Print and Attach Your Label –
- You will be directed to the BH-USA UPS Portal, where your information will be pre-filled.
- Click "Get Labels" to generate them in a new browser window.
- Print the label and securely attach it to the return package.
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Return Shipping –
- Drop off the package at any UPS location or schedule a pickup.
- Use the provided UPS tracking number to monitor your return in real-time.
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Refund Processing – Once the return is received and inspected, the refund will be issued according to our return policy.
For further assistance, contact our customer support team.
Note: Special order items are non-returnable.