Warranty & Returns
Returns
Return Policy
At BH-USA, we value your satisfaction, and we want to make the return process as hassle-free as possible. We understand that sometimes products may not meet your expectations, and we're here to help.
Our return policy is straightforward and fair. If, for any reason, you are not entirely satisfied with your purchase, you have 60 days from the date of purchase to return the unopened or unused merchandise. To initiate a return, please follow the proper return process outlined on our website at https://www.bh-usa.com/simple-returns/.
To ensure a smooth and efficient return process, please remember to include a copy of your receipt along with the returned merchandise. Upon receiving your return, we will process the refund for the purchase price, excluding any shipping and handling fees. The refund will be credited back to the original credit card used for the initial order. We aim to process refunds promptly, and you should see the amount reflected on your statement within a reasonable timeframe.
It is essential to adhere to the proper return process and utilize our Simple Returns system at https://www.bh-usa.com/simple-returns/. Returns sent directly to BH-USA without using the Simple Returns system will not be accepted and will be automatically discarded.
Please be mindful that in the absence of necessary documentation, such as the receipt, we will be unable to issue a credit, and the items will be destroyed. We appreciate your understanding and cooperation in adhering to the proper return procedure.
If you encounter any issues or have questions or concerns about the return process, our customer support team is here to assist you every step of the way. Feel free to reach out to them for prompt and friendly assistance.
At BH-USA, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority, and we look forward to serving you in the future. Thank you for choosing BH-USA for your shopping needs.
Special Order Items
As a result of uncontrolled and varied usage across different applications and environments, it is essential to address certain limitations regarding rigging hardware and special order items, including but not limited to wire rope/cable, shackles, wire rope clamps, and fasteners. BH-USA (our company name) recognizes the significance of safe rigging practices and customer satisfaction, and while we strive to provide top-quality products, it is important to outline the following policy:
Any rigging hardware and special order items, such as wire rope/cable, shackles, wire rope clamps, and fasteners, are not covered under any warranties due to their nature and intended use in diverse applications. These components can be subjected to varying loads, stresses, and environmental conditions beyond our control, making it challenging to predict their specific performance in each scenario.
Therefore, we regretfully inform our valued customers that in the event of any damage caused by rigging hardware breaking or failing, BH-USA cannot be held responsible for any property damage or personal injuries incurred. We strongly emphasize that the proper selection, installation, and maintenance of these components are the sole responsibility of the end-users or professionals involved in the rigging process.
We encourage all customers to adhere to industry best practices, safety guidelines, and manufacturer recommendations when using rigging hardware and special order items. Regular inspections, load capacity checks, and replacing worn-out components are crucial aspects of maintaining a safe rigging setup.
Clearance Items
All clearance sales are final. BH-USA will not accept returns or exchanges.
Liability
In no event shall BH-USA be liable for any damage or refund in excess of the amount actually paid by the customer of Boat Hoist USA for the merchandise in question.
Warranties
Warranty Claim
If a customer believes that their purchased product is defective and falls within the warranty coverage, it is imperative for them to initiate the warranty claim process by visiting the Simple Returns page on our website. The responsibility lies with the customer to take this step in order to proceed with the warranty claim.
However, it's important to note that BH-USA will not be accountable for any shipping charges associated with the return of the item. The customer will need to bear the shipping costs for sending the defective product back to BH-USA.
Once BH-USA receives the item and assesses its condition, if it is determined to be covered under warranty, BH-USA will take appropriate action to either repair or replace the defective product. Rest assured that we will work diligently to resolve the issue promptly and provide a functional replacement or a properly repaired item.
In the case of warranty claims, BH-USA will not issue any credits to customer accounts. The resolution will be limited to repair or replacement of the defective product and does not include any monetary refunds or credits for any reason.
For customers who prefer to have a replacement item immediately rather than waiting for their warranty claim to be evaluated, we would like to emphasize that the policy remains the same. BH-USA will solely proceed with repairing or replacing the product, and no credits or refunds will be given.
At BH-USA, we strive to ensure customer satisfaction and guarantee that warranty claims are handled efficiently. We encourage our customers to follow the proper procedure for filing a warranty claim and remain dedicated to resolving any product defects covered under warranty promptly and professionally.
Replacing Faulty Equipment
BH-USA operates under a specific policy regarding equipment replacement. In accordance with this policy, the company will solely replace faulty equipment, but only after the customer has successfully claimed warranty coverage for the item in question. Once the warranty claim is made, BH-USA will conduct a thorough evaluation to determine if the equipment is indeed deemed faulty according to their assessment.
Should BH-USA determine that the equipment is, in fact, faulty and eligible for replacement under warranty, the customer will be entitled to receive a new unit or a suitable replacement as per the terms and conditions of the warranty coverage.
However, it's important to note that during this process, the customer is responsible for bearing the freight charges associated with returning the faulty equipment to BH-USA. The company expects the customer to ensure proper packaging and shipment of the item back to their designated return address.
It is imperative for customers to familiarize themselves with the specific warranty coverage details provided by BH-USA to understand the scope of their rights and responsibilities in such situations. By adhering to this policy, BH-USA aims to maintain transparency, fairness, and efficiency in handling warranty claims and equipment replacements, ultimately striving to provide the best possible customer service experience.
Warranty Disclaimer
BH-USA disclaims all warranties either express or implied, including but not limited to implied warranties of MERCHANTABILITY and FITNESS FOR PARTICULAR PURPOSE with respect to any merchandise purchased from a BH-USA showroom, online catalog or mail order catalog. BH-USA’s liability in connection with a customers purchase is expressly limited to BH-USA’s return policy set forth above, and all claims for consequential, incidental, or special damages are hereby excluded.
Special Order Items
As a result of uncontrolled and varied usage across different applications and environments, it is essential to address certain limitations regarding rigging hardware and special order items, including but not limited to wire rope/cable, shackles, wire rope clamps, and fasteners. BH-USA (our company name) recognizes the significance of safe rigging practices and customer satisfaction, and while we strive to provide top-quality products, it is important to outline the following policy:
Any rigging hardware and special order items, such as wire rope/cable, shackles, wire rope clamps, and fasteners, are not covered under any warranties due to their nature and intended use in diverse applications. These components can be subjected to varying loads, stresses, and environmental conditions beyond our control, making it challenging to predict their specific performance in each scenario.
Therefore, we regretfully inform our valued customers that in the event of any damage caused by rigging hardware breaking or failing, BH-USA cannot be held responsible for any property damage or personal injuries incurred. We strongly emphasize that the proper selection, installation, and maintenance of these components are the sole responsibility of the end-users or professionals involved in the rigging process.
We encourage all customers to adhere to industry best practices, safety guidelines, and manufacturer recommendations when using rigging hardware and special order items. Regular inspections, load capacity checks, and replacing worn-out components are crucial aspects of maintaining a safe rigging setup.
Factory Labels
Tampering with, removing, or covering any label, serial number, or rating label applied to products manufactured by or sold by BH-USA will result in an automatic void of all warranties, without any exceptions.
Liability
In no event shall BH-USA be liable for any damage or refund in excess of the amount actually paid by the customer of Boat Hoist USA for the merchandise in question.