BH-USA stands behind its online pricing. Online pricing supersedes any other written price with the exception of estimates that have not expired. Orders are based on the price in effect at the time of purchase. Errors in pricing may happen and are subject to correction by BH-USA. BH-USA reserves the right to change pricing and specifications without notice in writing or verbally.
All clearance sales are final. BH-USA will not accept returns or exchanges.
Wholesale accounts are subject to wholesale pricing. This price is confidential to both parties including any price sheets or quotes. BH-USA reserves the right to sell products to any customer meeting wholesale requirements. Manufacturer Suggested Retail Price (MSRP) – BH-USA publishes MSRP and will sell directly to the consumer at this price level. BH-USA reserves the right to offer its product at any price to any individual. Current customers with a satisfactory commercial credit rating will be shipped on standard open account terms of Net 30 days.
Unauthorized deductions taken with payment will not be allowed. All deductions from payment should reference the credit memo issued by BH-USA.
Statements are created and mailed every 30 days for all accounts that have an outstanding balance.
All invoices will begin acquiring finance charges at midnight on the day the invoice is due, regardless of any outstanding credits, warranties, discrepancies or issues with prior invoices. These issues are handled separately by our customer service department. It is the sole discretion of BH-USA to credit back any finance charges that have been added to late invoices.
BH-USA will make every effort possible to find the most cost-effective freight shipping method for your order. The customer is financially responsible for all shipping and handling charges of their order. BH-USA will select from one of its preferred freight carriers to ship your order unless otherwise specified in writing.
The customer must work with the freight carrier for delivery. Two options; pick up at the terminal or deliver to a location. Freight carriers will not unload and drop freight at the door like UPS or USPS. The freight carrier will make every effort to arrange delivery with the homeowner. If the customer is uncompliant with the freight carrier, the order will be returned to BH-USA. The purchaser will be charged for all freight costs and an additional 20% restock fee.
BH-USA is in no way responsible for any type of issues with the delivery of freight such as gates, neighborhoods that do not allow large trucks, inaccessible roads, homeowner being out of town, or any other issue that might hinder the delivery of the freight.
BH-USA cannot promise any special requests from a customer regarding freight, this must be handled between you and the freight company. If you are concerned that a large truck cannot deliver to your address we suggest not ordering this item until you have made arrangements to have it shipped to a commercial address.
We are here to help if you need a freight quote. BH-USA will quote based on information supplied by the customer at the time of the quote.
BH-USA will not be held responsible for this quote if unforeseen charges are applied. Such charges could be a residential delivery charge, drop gate, missed delivery attempts, or other types of charges. If this happens, BH-USA will bill the customer for the additional charges with the payment method used to place the order. BH-USA reserves the right to run the credit card provided again for the additional freight charges.
Due to the fluctuation of fuel costs, all quotes are considered an estimate. Charges could be higher than previously quoted on the order. The customer is responsible for the cost difference.
Receiving a Freight Shipment
Signing the delivery ticket as received is a contractual agreement transferring ownership of the shipment from BH-USA to the signee.
BEFORE you sign the delivery ticket make sure delivery is complete and no visible damages are present. If items are missing or damaged either notate this on the delivery ticket. Have the delivery driver sign the notation or refuse the shipment.
If the shipment is delivered and signed it is complete delivery. Then it is understood by BH-USA that the shipment arrived complete with no damage or issues.
Filing a Claim
BH-USA will help with the claim process. It is the responsibility of the customer to file the claim with the shipping carrier. BH-USA is not responsible for replacing any missing item that was lost in transit and signed as received by the customer. Once a claim is approved by the shipping carrier, BH-USA will send a replacement item.
Please note that most shipping carriers will not approve a claim if the customer has signed received it in full. BH-USA is not responsible if an unauthorized person signed for the shipment with missing or incomplete items.
Incorrect Order Shipped
If BH-USA is at fault for shipping the wrong item or amount, we will reship the item(s) at our own expense. The correction will process like other orders and follow standard BH-USA shipping procedures.
Claims for shortages or unseen damages MUST be made within 10 days of receipt of shipment.
BH-USA will arrange the wrong item(s) return at our expense. If the wrong item is not returned within 10 days of the claim, the customer will be billed for the item.
BH-USA reserves the right to select a carrier for any shipment that qualifies for prepaid freight. BH-USA will not prepay overnight, next-day air, second-day air or priority shipments regardless of the situation.
Only one call tag issued when picking up items sent by mistake. The customer will be billed for additional call tags. Returns or warranties will not be issued a call tag.
Labor & Time Lost
BH-USA is not responsible for any labor or time lost by a company due to faulty equipment, incorrect shipments, lost shipments, backorders, or other issues that might be caused by BH-USA or the freight carriers.
credit card payments
Any account purchasing at a discount of MSRP is subject to a 3% charge if they choose to pay by credit card. Delinquent Accounts and Returned checks BH-USA reserves the right to hold shipments or refuse orders to customers that have past due invoices. A hold will be put on all accounts that are found delinquent. BH-USA accepts VISA, MASTER CARD, AMERICAN EXPRESS, and DISCOVER. BH-USA also accepts check by phone. Any customer is welcomed to pay their invoice using one of these methods. BH-USA will prosecute any delinquent account to the fullest extent of the law if that account continually refuses payment of an outstanding invoice or invoices and not abiding by the Terms and Conditions that are set forth by BH-USA. Any proceeding for the collection of any unpaid account shall be governed by and construed under the laws of the state of Texas and venue of such dispute shall be exclusively in Gregg County, Texas. The Applicant shall pay all costs and expenses incurred by BH-USA in the collection of indebtedness arising pursuant to this agreement, including all necessary and reasonable attorney’s fees incurred. All balances which remain for a period of thirty (30) days shall be subject to an applicant agrees to pay a finance charge equal to the maximum interest rate allowed to be charged in the State of Texas on such accounts at the time the account becomes thirty (30) days past due. If a check is returned to BH-USA due to lack of funds, BH-USA will contact the customer and offer to run the check again. A fee of $35.00 from BH-USA and any bank charges will be posted against the customer’s account. If the customer cannot be reached, BH-USA will attempt to run the check one more time. If the check bounces a second time the check will be turned over to the District Attorney’s Office. BH-USA considers this theft and will prosecute to the fullest extent of the Law.
BH-USA’s full-time inside sales team will answer the phones Monday thru Friday from 8:00 AM – 5:00 PM Central Standard Time. Our sales staff will make every effort to properly communicate your order but BH-USA will not be held responsible for mistakes from any verbal orders that are not accompanied by BH-USA part numbers.
Orders by E-Mail
You can e-mail a purchase order to BH-USA at firstname.lastname@example.org. E-mail orders are checked at the beginning of each business day; therefore, e-mail orders will not be processed until the following business day. Any orders sent via fax or e-mail without BH-USA part numbers will not be processed. It is the customers’ responsibility to ensure that BH-USA received the order by e-mail.
All orders will be subject to a minimum 72 hour processing time from the time the order is entered into the system. BH-USA does not guarantee orders will be processed within 72 hours.
BH-USA makes every effort to have products in stock but sometimes our vendors fall behind. A BH-USA salesperson can check inventory from their desks and answer quantity questions if the customer asks. If an order is processed and put on back order, it is not the responsibility of BH-USA to contact that customer. Orders placed on back order will be held until the order is complete unless otherwise specified by the customer. It will be the customers’ responsibility to pay all freight charges if requested to ship partial orders.
If you would like to purchase a marine product that we currently do not offer, please give us a call and we will attempt to special order the item for you.
ALL SPECIAL ORDERS ARE NON-RETURNABLE AND NON-REFUNDABLE.
Disclaimer of Warranty
BH-USA disclaims all warranties either express or implied, including but not limited to implied warranties of MERCHANTABILITY and FITNESS FOR PARTICULAR PURPOSE with respect to any merchandise purchased from a BH-USA showroom, online catalog or mail order catalog. BH-USA’s liability in connection with a customers purchase is expressly limited to BH-USA’s return policy set forth above, and all claims for consequential, incidental, or special damages are hereby excluded.
Claiming a Warranty Issue
If you feel that your product is defective and covered under warranty it is the customers’ responsibility to visit the Simple Returns page in order to file a warranty claim. BH-USA will not be responsible for shipping charges of this item. If BH-USA does find the item to be covered under warranty BH-USA will repair or replace the item. BH-USA will not credit accounts on warranty items for any reason. If you wish to purchase a replacement item rather than wait for your warranty claim to be evaluated, BH-USA will still only repair or replace the product. No credits will be issued.
Replacing Faulty Equipment
BH-USA will only replace faulty equipment after warranty issue has been claimed and BH-USA determines the equipment to be faulty. The customer will be billed for freight charges in returning the equipment.
Any tampering with, removal of, or covering any label, serial number or rating label applied to products manufactured by or sold by BH-USA will void all warranties with no exceptions.
Wire Rope and Rigging
Due to uncontrolled use and differences in all applications and environments all rigging hardware including but not limited to wire rope/cable, shackles, wire rope clamps, and fasteners are not covered under any warranties and BH-USA cannot be held responsible for any damages both to property or personal cause by rigging hardware breaking or failing.
IN NO EVENT SHALL BH-USA BE LIABLE FOR ANY DAMAGE OR REFUND IN EXCESS OF THE AMOUNT ACTUALLY PAID BY THE CUSTOMER OF BOAT HOIST USA FOR THE MERCHANDISE IN QUESTION.
At BH-USA we take pride in our products and want you to be completely satisfied with your purchase. If you are not completely satisfied for any reason, please return the unopened or unused merchandise within 30 days with a copy of your receipt, and we will issue a refund. Refund of the purchase price less shipping and handling will be made using the same method and to the same credit card used on the original order. All returns must be submitted through the Simple Returns via BH-USA.com. Any items shipped to BH-USA that are not submitted through https://www.bh-usa.com/simple-returns/ will be automatically discarded. If the used merchandise is deemed unsellable a credit will not be issued.
BH-USA cannot be held responsible for returns that do not follow our simple returns process found here https://www.bh-usa.com/simple-returns/. Items received without proper documentation will be destroyed and no credit issued.
Any dispute arising out of purchase of any merchandise herein, or the use of same, or regarding the collection of any unpaid amounts due, notwithstanding where or how the purchase was made or the product used, shall be governed by and construed under the laws of the State of Texas and venue of such disputes shall be exclusively in Gregg County, Texas.