The primary responsibility for unloading all freight orders rests squarely with the customer, as freight carriers are not equipped to perform this task on their behalf. To ensure a seamless delivery experience, it is highly recommended that freight shipments are directed exclusively to commercial addresses that possess the necessary infrastructure, such as a forklift, for unloading. In cases where residential deliveries are necessary, customers assume the responsibility of ensuring that the delivery truck can access the location and that adequate equipment and assistance are available to offload the freight from the carrier's vehicle.

In scenarios where customers fail to comply with these requirements, their order will be returned to BH-USA. Subsequently, a credit will be issued to the purchaser, deducting all associated freight costs, which include return expenses. Additionally, a restocking fee of no more than 20% will apply. Various obstacles can impede freight delivery, ranging from gate restrictions and neighborhoods prohibiting large trucks to impassable roads and absentee homeowners. It is paramount to note that BH-USA bears no liability for complications arising from freight delivery.

For any specific requests or arrangements concerning freight, customers are advised to liaise directly with the carrier responsible, rather than BH-USA. By engaging directly with the carrier, customers can navigate any unique requirements or considerations tied to the delivery process, ensuring a well-coordinated and successful outcome. 

Upon signing the delivery ticket as received, a pivotal shift occurs in the ownership of the shipment: the transfer of ownership from BH-USA to the designated consignee is officially effected. This milestone marks a crucial step in the shipping process, reinforcing our commitment to a transparent and accountable transaction.

To ensure a seamless and accurate receipt of your shipment, it's imperative to conduct a diligent verification process prior to affixing your signature. By meticulously inspecting the contents for any visible damage, you can safeguard your interests and validate the integrity of the delivery. Our recommendation is to meticulously inspect the delivery, verifying its completeness and checking for any visible damages, before proceeding to sign the delivery ticket. In instances where items are missing or damage is observed, it is essential to record these discrepancies on the delivery ticket, ensuring that any potential issues are well-documented.

Furthermore, we encourage you to engage the delivery driver's expertise by requesting their input on any visible damage. Their observations can provide valuable insights that contribute to a more comprehensive assessment of the shipment's condition. If the shipment arrives with excessive damage, we advocate for the refusal of such deliveries, underscoring our commitment to your satisfaction and the delivery of undamaged products.

It's vital to recognize that your signature is not obligatory in cases of damaged, unwanted, or incorrect shipments. You retain the right to decline signing and receiving a shipment that does not meet your expectations. Conversely, a delivery is deemed complete and satisfactory if it is delivered and received without any visible damage, resulting in a clear signature. BH-USA acknowledges such instances as a successful delivery without any issues or damage.

Notably, BH-USA employs consistent black or blue packaging for all freight orders. Therefore, should you notice any deviation from these colors, it's essential to confirm the receipt of every item and document the color discrepancy on your delivery ticket. This proactive approach to documentation contributes to a transparent transaction process.

Lastly, as an added precautionary measure, we highly recommend capturing photographs of any damaged freight before verifying that no items are missing. This photographic documentation serves as valuable evidence in the event of disputes or claims regarding the condition of the shipment.

By adhering to these guidelines, you empower yourself to participate in a seamless and secure delivery process that ensures both your satisfaction and the integrity of the products received from BH-USA.

Here at BH-USA, our dedication to your satisfaction drives us to ensure that each purchase meets your expectations. If, for any reason, your purchase falls short of your satisfaction, we extend the option to return the item unopened or unused within a 30-day period along with a copy of your receipt. This allows us to promptly process your request. The refund for the purchase price will be initiated, deducting the shipping and handling fees. The reimbursement will be executed using the same payment method utilized during the original transaction. It's important to note that all returns must be processed through our Simple Returns system on BH-USA.com. Items sent back without following this procedure via https://www.bh-usa.com/simple-returns/ will not be considered for credit. We also emphasize that credit won't be granted if the returned merchandise is considered unsellable due to prior use.

Adhering to our streamlined return process is vital. Returns not in accordance with the guidelines laid out at https://www.bh-usa.com/simple-returns/ will not be under our responsibility. Items arriving without the requisite documentation will be rendered ineligible for credit and will be disposed of accordingly.

Furthermore, in the unlikely event of any disputes arising from the purchase or utilization of the products mentioned, or the collection of any outstanding dues, regardless of the mode or location of the transaction, the resolution of such disputes shall be governed by the laws of the State of Texas. The exclusive venue for such matters shall be Gregg County, Texas. This provision ensures clarity in potential disagreements and underscores our commitment to transparent resolution processes.

BH-USA takes a comprehensive stance on its product warranties, clarifying that it disclaims all warranties, whether explicitly stated or implied, encompassing aspects like merchantability and suitability for specific purposes, for any merchandise procured through its diverse purchasing channels.

This encompasses items acquired from BH-USA's showrooms, online catalogs, or mail-order catalogs. By explicitly articulating this disclaimer, BH-USA aims to ensure transparency and clarity regarding the scope of warranties associated with their products. This approach serves to inform customers of the inherent characteristics of the products they acquire and underscores the significance of thoroughly evaluating their choices based on accurate and complete information.

In alignment with this stance, BH-USA's liability is stringently delineated concerning customers' purchases. The company's responsibility is confined to the parameters defined within its established return policy, thereby creating a structured framework within which customer claims are processed.

Notably, any assertions for consequential, incidental, or special damages resulting from product use or acquisition are explicitly excluded from BH-USA's liability. This meticulous delineation serves to mitigate potential ambiguities and reinforce the boundaries of BH-USA's accountability, fostering a transparent and equitable engagement with its customers while upholding consistent business practices.

When faced with a claim, you can rest assured that BH-USA is committed to managing the process on your behalf. Should any complications arise with the delivery of your ordered items, it is imperative to promptly notify BH-USA about the issue subsequent to the receipt of the shipment. This proactive communication ensures that any concerns are addressed in a timely manner, and potential solutions can be explored to rectify the situation. However, it's important to note that the responsibility for replacing items that have been lost during transit, even if they've been signed as received by the customer, does not fall within the purview of BH-USA.

Once a claim is initiated and substantiated, BH-USA will proceed with sending you a replacement item. The resolution process hinges on the approval from the designated shipping carrier, confirming the validity of the claim. This measured approach underscores BH-USA's dedication to adhering to established protocols and collaborating closely with trusted shipping partners to ensure a fair and just resolution for all parties involved.

In line with BH-USA's customer-centric ethos, every effort will be exerted to simplify and streamline the claim process for your convenience. The company is wholeheartedly committed to minimizing any potential hurdles or complexities you might encounter during the resolution process. By proactively navigating the intricacies of claims and providing responsive assistance, BH-USA aims to exemplify its commitment to customer satisfaction and uphold its reputation as a reliable and supportive partner.

Customers who suspect that their purchased product is defective and falls within the ambit of the warranty coverage must take the proactive step of initiating a warranty claim through the designated Simple Returns page. This structured procedure serves as a pivotal mechanism for customers to assert their warranty-related concerns, ensuring that the issue is properly documented and brought to BH-USA's attention. During this process, it's important to note that the responsibility for the costs associated with shipping the item back to BH-USA remains with the customer. This practice reflects a collaborative approach in which both parties share the responsibility of ensuring the resolution of warranty-related matters.

Upon receiving the warranted item, BH-USA will conduct a meticulous evaluation to determine whether the product's condition aligns with the stipulated warranty coverage. If it is established that the item is indeed covered under the warranty, BH-USA is poised to provide a repaired or replacement item to the customer. This process underscores BH-USA's commitment to fulfilling its obligations in cases where legitimate warranty claims are substantiated, ensuring that customers receive the warranted value of their purchases.

It's vital to comprehend that irrespective of the outcome of the warranty claim, BH-USA does not engage in the practice of crediting accounts for warranty items. Even if a customer prefers to expedite the resolution by purchasing a replacement item while their warranty claim is being evaluated, the course of action remains consistent: BH-USA will solely facilitate repairs or replacements. The company's unwavering commitment to offering practical solutions within the parameters of its warranty program reaffirms its dedication to maintaining transparency, accountability, and a high level of customer service.

BH-USA is resolute in its approach to addressing faulty equipment by implementing a systematic and judicious procedure. The process commences with the initiation of a warranty claim by the concerned customer. Subsequently, BH-USA undertakes a meticulous assessment to ascertain the veracity of the claim and determine whether the equipment in question is indeed faulty. This rigorous evaluation ensures that only genuinely defective equipment is eligible for replacement under the warranty program, thereby maintaining the integrity of the claims process.

In instances where the determination confirms the presence of a legitimate fault, BH-USA is poised to effectuate a replacement of the faulty equipment. However, it is important to note that the cost associated with returning the equipment rests upon the customer. This entails freight charges that the customer will need to bear when sending back the defective equipment to BH-USA for examination and verification. This practice underscores the shared responsibility inherent in warranty-related proceedings and highlights the significance of a collaborative approach between BH-USA and its customers.

Throughout this process, BH-USA adheres to a stringent standard of quality assurance, ensuring that only valid warranty claims are honored and that the resolution process is fair and transparent. This approach serves to foster mutual trust and accountability while underscoring BH-USA's commitment to maintaining the highest levels of service excellence in the realm of equipment warranties and replacements.

BH-USA prioritizes the integrity and functionality of its products, ensuring robust warranty protection through stringent policies. Any attempt to tamper, remove, or conceal components, labels, or vital parts within BH-USA's products, whether manufactured or sold by the company, results in an immediate and irreversible voiding of all warranties. This resolute stance stems from the core principle of preserving product condition and operational integrity.

Any alterations jeopardize not only functionality but also safety, reliability, and compliance with standards. This policy underscores BH-USA's commitment to responsible product usage while safeguarding legitimate warranty rights. It deters misuse, encouraging meticulous handling and adherence to guidelines. This unwavering policy showcases BH-USA's transparency, quality assurance, and commitment to maintaining its esteemed standards.

The materials showcased on BH-USA's web site are made available in their current state, with no additional assurances or guarantees attached. In this regard, BH-USA does not offer any expressed or implied warranties, and hereby renounces and refutes any other warranties that might be inferred. This comprehensive disclaimer encompasses a range of potential warranties, including implied warranties or conditions of merchantability, fitness for specific purposes, and non-infringement of intellectual property or any other potential rights violation. This explicit disclaimer emphasizes our dedication to transparency and our commitment to providing accurate information about the nature of the materials.

Furthermore, it's crucial to recognize that BH-USA neither warrants nor asserts any claims regarding the accuracy, probable outcomes, or reliability of using the materials featured on its Internet web site. This extends to the broader context of these materials or their relevance to other linked sites. The absence of such warranties highlights the inherent uncertainties present in the digital landscape, underscoring the dynamic and evolving nature of online content. As users, your understanding of these disclaimers will empower you to approach the materials with a critical mindset, recognizing that any information or insights gleaned from our web site should be subject to your own validation and discernment.

In navigating BH-USA's web site and engaging with its materials, it's crucial to bear in mind these disclaimers that underscore the nature of digital content and the associated complexities. While our aim is to provide accurate and reliable information, the inherent nuances of the digital domain necessitate a cautious approach, coupled with personal due diligence and evaluation of the materials encountered. Your informed perspective will contribute to a more meaningful and fruitful online experience.

It's crucial to understand that under no circumstances shall BH-USA or its suppliers be held liable for any damages that may arise from the use of, or inability to use, the materials found on BH-USA's Internet site. These potential damages encompass a wide range of scenarios, including but not limited to the loss of data or profit, or disruptions to business operations. This recognition emphasizes the unpredictability of the digital landscape and the complexities that can emerge when interacting with online content. Even if BH-USA or a duly authorized representative has been informed, whether orally or in written form, of the potential for such damages, this provision holds firm.

In considering the scope of liability, it's important to note that certain circumstances might lead to damages that are beyond the control of BH-USA or its suppliers. Such circumstances could include business interruptions, data loss, or financial setbacks. However, the caveat to this provision is the recognition that not all jurisdictions share the same legal standards. Some jurisdictions might not allow for the imposition of limitations on implied warranties, or they might prohibit placing constraints on liability for consequential or incidental damages. These regional legal nuances might render certain aspects of this provision inapplicable to certain individuals or entities.

It's paramount to exercise caution, awareness, and careful evaluation when navigating the digital realm, especially when engaging with online materials. By understanding the implications outlined in this provision, you can better manage your expectations and make informed decisions about your interactions with BH-USA's Internet site. Ultimately, the multifaceted and ever-evolving nature of digital experiences necessitates a proactive and discerning approach to safeguarding your interests.

It's important to acknowledge that the materials presented on BH-USA's web site may encompass a range of possible errors, including technical inaccuracies, typographical glitches, or even unintended photographic discrepancies. As part of our commitment to transparency and accurate information dissemination, we want to emphasize that BH-USA does not provide a guarantee of the absolute accuracy, comprehensiveness, or currentness of these materials. This acknowledgment underscores our recognition that maintaining an entirely error-free online presence is a challenge given the dynamic nature of digital content.

Furthermore, it's vital to note that BH-USA reserves the right to effect changes to the materials featured on our web site, and this flexibility extends to the ability to make these changes at any given time, without prior notice. This approach to material updates allows us to adapt to evolving circumstances, incorporate new information, or refine the user experience. However, it's worth clarifying that while we possess the capacity to modify materials, we do not necessarily commit to a routine update schedule. This distinction is essential for users to understand, as it underscores the importance of personal diligence in seeking the most current and accurate information.

In navigating our web site, it's crucial for users to exercise a critical eye and discernment when interacting with the materials presented. We encourage you to approach the content with a balanced perspective, bearing in mind the possibility of errors and the dynamic nature of digital information. Your engagement with our web site can be greatly enhanced by adopting an informed and cautious approach, while also recognizing the value of your own role in verifying and validating the materials encountered.

At BH-USA, it's important to note that we have not undertaken a comprehensive review of all the websites linked to our Internet web platform. As a result, we do not assume responsibility for the content found on any of these linked sites. This recognition reflects our commitment to transparency and the acknowledgment that the vastness of the digital landscape makes it virtually impossible to thoroughly evaluate each and every linked resource. Consequently, it's imperative for users to exercise their own discretion and judgment when accessing linked sites.

The presence of a hyperlink on our website should not be interpreted as an endorsement or validation of the linked site's content, purpose, or authenticity. The fact that a link exists does not signify our endorsement or recommendation of the site's offerings. It's crucial for users to be aware that accessing any linked website comes with inherent risks. We advocate for users to proceed with caution and make informed decisions when navigating to external sites, as the content, security measures, and overall quality of these sites can vary significantly. Your decision to explore linked websites is done at your own discretion and is contingent upon your acceptance of the potential risks associated with such exploration.

At BH-USA, we retain the prerogative to make revisions to the terms of use governing our website, and these changes can occur at any time, without prior notice. This dynamic approach to terms adjustment ensures that we can adapt to evolving circumstances and provide the most relevant and effective user experience. By choosing to engage with this website, you are essentially acknowledging your willingness to be bound by the most up-to-date version of the Terms and Conditions of Use.

It's important to underscore that your interaction with this website constitutes an implicit agreement to comply with the prevailing terms and conditions at any given point in time. These terms serve as the foundational guidelines that govern your usage of the website, encompassing the rules and expectations set forth to ensure a secure, respectful, and productive online experience. By aligning your actions with the latest version of these terms, you actively contribute to maintaining the integrity of the platform and fostering a positive environment for all users. Your ongoing commitment to these terms is vital, as it reflects your understanding of the dynamic nature of online platforms and your dedication to abiding by the standards that uphold their functionality.

In matters concerning BH-USA's website and any associated claims, it is important to note that the jurisdictional framework will be guided by the laws of the State of Texas. This choice of legal governance is made regardless of potential conflicts that could arise from differences in laws between jurisdictions. The selection of the State of Texas as the governing jurisdiction underscores a commitment to maintaining clarity and consistency in any legal matters related to the website.

Furthermore, it's worth recognizing that the General Terms and Conditions detailed herein apply universally to the utilization of any website. These terms serve as a foundation that governs the overall usage of websites, ensuring a standardized approach in accordance with established legal norms. This practice contributes to clarity and transparency in the digital realm, promoting fair practices and protection for both users and the website proprietors. It's a testament to our commitment to fostering a trustworthy and legally compliant online environment for all those who engage with our website.