Job Title: Customer Service Representative
Job Summary: A customer service representative is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive and helpful attitude when interacting with customers.
- Customer Interaction: Interact with customers via phone, email, chat, or in person to provide information, answer questions, enter orders, and assist with their needs .
- Issue Resolution: Resolve customer complaints, requests, or issues in a timely and effective manner, ensuring a positive resolution.
- Product/Service Knowledge: Develop a deep understanding of the company’s products or services to provide accurate information and advice to customers.
- Communication: Communicate clearly and professionally, using active listening skills to understand customer concerns and needs.
- Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using company databases or CRM systems.
- Problem Solving: Analyze customer issues and proactively find solutions, involving other departments if necessary.
- Conflict Resolution: Manage and de-escalate challenging customer situations with empathy and patience.
- Customer Feedback: Gather and relay customer feedback and suggestions to relevant departments to improve products or services.
- Process Improvement: Identify opportunities for process improvement and efficiency in customer service operations.
- Team Collaboration: Collaborate with colleagues and other departments to ensure seamless customer service delivery.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to remain calm under pressure.
- Problem-solving and critical-thinking abilities.
- Basic computer skills.
- Patience, empathy, and a customer-focused attitude.
- Willingness to learn and adapt to changing customer needs.
Working Conditions: Customer service representatives work in an office call center environment.
Pay Range: $15.50 – $18.00 Hour.